Departments

Grievance Department

Department-wise complaint management for faster resolution

Roads & Potholes
Water Supply
Garbage & Sanitation
Street Lights
Construction & Encroachment
Garden & Environment
Property & Tax Issues
Stray Animals
Traffic & Signage
Other Civic Issues
DIGITAL GRIEVANCE SYSTEM

Citizens & Department Officers

A Unified Digital Grievance Redressal System for Transparent & Efficient Civic Services

For Citizens

Why citizens love this system

  • WhatsApp-based – no app download
  • Simple & guided complaint registration
  • Department-wise routing automatically
  • Transparent status tracking
  • Photo & proof-based resolution
  • Faster response & accountability
  • Complaint history available anytime

Department Officers

Mobile app features (Android & iOS)

  • Secure login for department users
  • View auto-assigned complaints
  • Location & photo-based issue view
  • Update work progress
  • Upload action-taken images
  • Close grievance from app
  • Automatic WhatsApp updates to citizen
Citizen Flow

How it Works

Register and track your complaint in 6 simple steps

Start Chat on WhatsApp

Send 'Hi' to the official WhatsApp number

01
Answer Simple Questions

Select complaint category, department, location, and description

02
Upload Photo Evidence

Attach image of the issue (optional but recommended)

03
Complaint Registered

Auto-generated complaint number sent instantly

04
Live Status Updates

Receive updates directly on WhatsApp

05
Issue Resolved & Closed

Final closure message with image proof from department

06

Have a civic issue?

Raise it now in just 2 minutes!

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