Privacy Policy

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Privacy Policy

This Privacy Policy applies to the SMC Grievance System mobile application, operated and maintained by Nebula Studios, and applies to all users of the application across supported platforms.

Application & Publisher Information

  • Application Name: SMC Grievance System
  • Publisher on Google Play: Nebula Studios
  • Service Owner: Sinnar Municipal Council, Maharashtra, India

Sinnar Municipal Council (hereinafter referred to as the “Municipal Council”) places the highest importance on the privacy of citizens’ personal information. This Privacy Policy explains the type of information collected, its usage, and the measures taken to protect it.

1. Information Collection

The following information may be collected for the purpose of registering civic complaints and providing services:

  1. Citizen’s name
  2. Mobile number
  3. Type and details of the complaint
  4. Location of the complaint
  5. Photographs / evidence (if provided)
  6. Necessary information shared through WhatsApp communication

This information is collected strictly for service-related purposes.

2. Use of Information

The collected information is used for:

  1. Registration and processing of civic complaints
  2. Forwarding complaints to the concerned department
  3. Providing complaint status updates
  4. Communicating with citizens
  5. Service improvement and administrative purposes

The Municipal Council does not use personal information for commercial purposes.

3. Data Security

The Municipal Council implements appropriate security measures, including:

  1. Secure servers and databases
  2. Access limited to authorized personnel
  3. Technical safeguards against unauthorized access or misuse

However, complete security of data transmitted over the internet cannot be guaranteed.

4. Third-Party Information Sharing

The Municipal Council does not sell, rent, or share personal information with third parties.

Information may be shared only under the following circumstances:

  1. When required by law or legal order
  2. As per government directives
  3. With authorized service providers solely for grievance redressal

5. WhatsApp-Based Services

This system uses the WhatsApp platform for communication.

All communications are subject to WhatsApp’s own Privacy Policy.

The Municipal Council is not responsible for WhatsApp’s internal privacy practices.

6. Data Retention

Information related to civic complaints is retained:

  • Until the complaint is resolved
  • As required under legal and administrative regulations

7. User Rights

Citizens have the right to:

  • Access information related to their complaints
  • Request correction of incorrect information
  • Raise queries regarding complaint-related data

8. Changes to This Policy

The Municipal Council reserves the right to modify this Privacy Policy at any time. Any updates will be published on this website.

9. Contact Information

For any questions regarding this Privacy Policy, please contact:

Sinnar Municipal Council, Sinnar
District: Nashik, Maharashtra

  1. 📞 Phone: +91 744 772 0029
  2. 📧 Email: grievance@sinnarnp.gov.in

Last Updated: January 23, 2026